> For the complete documentation index, see [llms.txt](https://ezom.gitbook.io/ezom-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ezom.gitbook.io/ezom-docs/first-setup/track-shipments.md).

# Track shipments

**Purpose:**

The **Track Shipments** feature allows users to monitor the delivery status of their orders in real time. It consolidates tracking information from multiple carriers and provides visibility from dispatch to final delivery.

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#### 🚀 How to Use

You can access this screen via: **Shipments > Track shipments**

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#### **Adding Shipments to Track**

**Option 1: Enter Tracking Numbers**

* Enter one tracking number per line in the **textarea input**.

<figure><img src="/files/kPpojK3v5CfIn3Tr1ove" alt=""><figcaption></figcaption></figure>

* After entering all numbers, click **Track**.

<figure><img src="/files/NMzd1eu6PuajHrjth9lF" alt=""><figcaption></figcaption></figure>

**Option 2: Select from Shipment List**

* Click **Select from List** to open the shipment selection screen.

<figure><img src="/files/9KIM7v01DmSizHUAZIsr" alt=""><figcaption></figcaption></figure>

* Use the search and filter tools to find shipments

<figure><img src="/files/O8Am0MnqbFJRxYdyQ84q" alt=""><figcaption></figcaption></figure>

You can search shipments by:

* **Order Number**
* **Tracking Number**
* **Customer Name**
* **Date Range**

You can also filter shipments by status:

* **Pending Dispatch**
* **In Transit**
* **Out for Delivery**
* **Delivered**
* **Failed / Returned**
* Select your desired shipments, then click **Submit** to add them to the tracking list.

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#### **Tracking History**

* Every time you track shipments, the system saves a **history record**.
* You can re-track any past shipment by clicking its history entry.

<figure><img src="/files/vWyKip65bDVMWmhY6hlw" alt=""><figcaption></figcaption></figure>

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#### **Viewing Tracking Results**

<figure><img src="/files/CReXZeSeS4SunOELVq2S" alt=""><figcaption></figcaption></figure>

* After clicking **Track**, you will be redirected to the **Tracking Results** page.
* Results are grouped by **status**:
  * **Delivered**
  * **Error**
* Each tracking record shows:
  * **Tracking Number**
  * **Tracking Information**
  * **Last Event**
  * **POD (Proof of Delivery) Action** – print order details
* You can see detail action by clicking on information column of each tracking result