Printer setting management
Purpose:
EzOM’s Instant Print streamlines your shipping workflow by allowing you to print shipping labels directly from the EzOM platform in just two clicks. With QZ Tray integration, EzOM users can send labels straight to the printer without needing to manually download files.
🚀 How to Use
Use your desktop or laptop (Instant Print is not supported on mobile or tablet)
Install the required QZ Tray print client and Java Runtime
Configure your default printer settings in EzOM for each courier & warehouse pair
Print shipping labels instantly with a single click from your orders page
📝 Step-by-Step Guide
1️⃣ Install QZ Tray
QZ Tray helps EzOM detect the printers in your network. Download and install the QZ Tray print client (v2.1) on the computer(s) used to print shipping labels from. There is a version available for Apple (MacOS) and Windows (Intel) here
2️⃣ Install Java
The QZ Tray installation wizard will automatically detect if you don’t already have Java installed. Follow the prompts to install Java if you don’t already have it. Java is a library that QZ uses to connect to your computer's operating system to detect your default printer settings.
MacOS
Windows
Once Java is installed, find the QZ Tray installation package in your Downloads folder.
Open the package to complete the QZ Tray installation.
3️⃣ Setup Default Printer Settings for Courier Labels
4️⃣ Print label
⚠️ Important Notes
Instant Print can only be used on desktop/laptop computers (not mobile or tablets)
Each pair of Warehouse(Warehouse_code) and Courier Label can have only one printer setting.
You have to set up the printer settings for each pair of Warehouse and Courier Label you want to print before printing it.
Leave QZ Tray running on your computer in the background so printing can continue to function.
🧯Troubleshooting
1️⃣ “Duplicate” error when adding printer setting:
You're trying to create a setting for a warehouse + courier label combination that already exists.
2️⃣ “No suitable printer setting or device found” error:
Happens when:
No printer setting exists for that warehouse + courier label pair
The assigned printer is not connected or recognized by QZ Tray
3️⃣ Other printing errors? Try this:
Reload the page
Click “Allow” in the QZ Tray dialog when prompted
Try another browser (Chrome recommended)
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