> For the complete documentation index, see [llms.txt](https://ezom.gitbook.io/ezom-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ezom.gitbook.io/ezom-docs/our-features/service-provider-management/shipping-channel-management/add-a-shipping-channel.md).

# Add a Shipping Channel

1️⃣ Navigate to the **Edit WMS Account** page (click ✏️ on a service provider from the Dashboard).

<figure><img src="/files/Uh1onMpY9bypPktQmiTz" alt=""><figcaption></figcaption></figure>

2️⃣ In the **Shipping Channels** section, click the **Add Shipping Channel** button.

<figure><img src="/files/nhCVzYS4HsjhOlMHgOsV" alt=""><figcaption></figcaption></figure>

3️⃣ A modal form will appear. Fill in the required fields:

<figure><img src="/files/YqgQwexjs0OQenGAmttv" alt=""><figcaption></figcaption></figure>

***

## Basic Information

<figure><img src="/files/0oTY65MkOctYl3Ugtb83" alt=""><figcaption></figcaption></figure>

| Field     | Description                                                                                          |
| --------- | ---------------------------------------------------------------------------------------------------- |
| Provider  | Select a shipping provider from the dropdown (e.g., AusPost, StarTrack, BorderExpress, TNT, etc.)    |
| Name      | A unique display name for this channel (e.g., "AusPost Standard Parcel")                             |
| Warehouse | (Optional) Associate this channel with a specific warehouse. Leave blank to apply to all warehouses. |

{% hint style="info" %}
The **Provider** field cannot be changed after the shipping channel is created. Choose carefully.
{% endhint %}

{% hint style="info" %}
The **Warehouse** field is hidden for **EzTMS** providers.
{% endhint %}

***

## Provider-Specific Configuration

Depending on the selected provider, different credential and configuration fields will appear. Common fields include:

| Field           | Description                                               |
| --------------- | --------------------------------------------------------- |
| API URL         | The API endpoint URL for the courier service              |
| WSDL URL        | WSDL endpoint for SOAP-based courier integrations         |
| Web Service URL | Web service endpoint URL                                  |
| API Key         | API key for authentication                                |
| Signature Code  | Signature code for request signing                        |
| API Password    | API password credential                                   |
| API Token       | API token credential                                      |
| API Secret      | API secret credential                                     |
| Service Code    | Service code to identify the shipping service type        |
| Service Option  | Additional service option                                 |
| Facility        | Facility identifier                                       |
| Account Number  | Your account number with the courier                      |
| Account Code    | Account code for the courier service                      |
| Account State   | State associated with the courier account                 |
| Product ID      | Product identifier for the shipping service               |
| Service Level   | Service level indicator (e.g., "R" for regular)           |
| FTP Directory   | FTP directory path for file-based integrations            |
| SFTP Directory  | SFTP directory path for secure file transfers             |
| SFTP Address    | SFTP server address                                       |
| User Name       | Username for FTP/SFTP authentication                      |
| Password        | Password for FTP/SFTP authentication                      |
| Number Prefix   | Prefix for tracking numbers (no spaces allowed)           |
| Service Type    | Service type selection (for providers like BorderExpress) |

{% hint style="info" %}
Only fields relevant to the selected provider will be displayed. Required fields are marked and must be completed before saving.
{% endhint %}

***

## Additional Configuration

These toggle options control shipment behaviour for this channel:

| Option               | Description                                                                                                |
| -------------------- | ---------------------------------------------------------------------------------------------------------- |
| Cubic weight         | Enable cubic weight calculation for shipments. When enabled, a **Cubic weight coefficient** field appears. |
| Auto-pack            | Automatically pack items into a single package                                                             |
| Support packing      | Enable packing workflow for this channel                                                                   |
| Single package only  | Restrict shipments to a single package                                                                     |
| Export info          | Require export/customs information for international shipments                                             |
| Allow shipment order | Allow users to create standalone shipment orders on this channel                                           |

***

## Additional Services

<figure><img src="/files/GyJ7yLurBwAS6kiioDGP" alt=""><figcaption></figcaption></figure>

These toggles enable extra delivery services:

| Option          | Description                                    |
| --------------- | ---------------------------------------------- |
| Delivery window | Enable delivery time window selection          |
| Dangerous goods | Flag shipments as containing dangerous goods   |
| Hand unload     | Request manual hand unloading at delivery      |
| Tailgate        | Request tailgate (hydraulic lift) for delivery |

***

## Rate Card Configurations

{% hint style="info" %}
This section is only available for providers that support rate card pricing.
{% endhint %}

Click **Add** to add a rate card entry. Each rate card includes:

| Field            | Description                                           |
| ---------------- | ----------------------------------------------------- |
| Rate Card ID     | Identifier for the rate card (e.g., XP0, XP1, I99)    |
| Min Weight (g)   | Minimum weight threshold in grams                     |
| Max Weight (g)   | Maximum weight threshold in grams                     |
| Single Item Only | Apply this rate card only for single-item shipments   |
| Dead weight      | Use dead weight calculation (assumes 10cm dimensions) |

{% hint style="warning" %}
Weight ranges must not overlap within the same item type (single item vs. multiple items).
{% endhint %}

***

## Authority to Leave (ATL)

{% hint style="info" %}
This checkbox is only available for providers that support ATL.
{% endhint %}

Enable the **Authority to Leave** option to allow couriers to leave packages without a signature.

***

4️⃣ Click **Save** to create the shipping channel.

5️⃣ Click **Cancel** to discard changes and close the modal.

{% hint style="warning" %}
The channel name must be unique within the WMS account. If a channel with the same name already exists, an error will be shown.
{% endhint %}