Order Automation

The Order Automation lets you configure rules to automatically handle the dispatch and fulfillment of your orders. By setting up automation for warehouse selection, courier assignment, SKU mapping, inventory sync, and fulfillment triggers, the system can process orders from creation to delivery without manual intervention.

Problem It Solves

Handling dispatch and fulfillment manually can cause delays, inconsistencies, and errors, especially when dealing with high order volumes or multiple sales channels. This feature eliminates repetitive manual steps by:

• Automatically routing orders to the correct warehouse and courier.

• Keeping inventory synchronized across systems.

• Prioritizing order dispatch based on your defined rules.

• Triggering fulfillment actions as soon as dispatch criteria are met.

Merchants can save significant time, reduce human errors, and speed up order delivery, ensuring a smoother and more reliable fulfillment process for customers

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You can access this feature in the top section of the Dashboard page

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Important Note

Shipping channels will only appear if there are orders in the store

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Getting Started

1. Create a new order in your Shopify store.

2. Sync order

3. Enable automation in the Dashboard.

4. Monitor results in Run History.

For help, contact [e-mail].

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Overview

The page is divided into four main sections:

1. Run Now – Trigger the automation immediately.

2. Auto (Every 2hrs) – Enable or disable scheduled automation runs.

3. Run History – View logs of past automation runs.

4. Settings – Configure automation preferences.

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Best Practice

• Keep Auto (Every 2hrs) enabled to ensure timely processing.

• Regularly check Run History to monitor failures and performance.

• Review Settings after major changes to order workflows or courier integrations.

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Related document

Sync Sku

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How it works?

1️⃣ Run Now

Manually start the Auto Dispatch Orders or Fulfill Orders process

How to Use:

1. Select the process you want to run (Dispatch or Fulfill).

2. Click Run Now.

3. The system will process orders immediately without waiting for the scheduled run.

Use this when testing settings or handling urgent orders.

It requires user approval before dispatching or fulfilling orders

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2️⃣ Auto (Every 2hrs)

Automate your selected process to run every two hours in the background.

Usage:

1. Switch the toggle ON to enable scheduled runs.

2. The system will automatically execute the process in the background.

3. Switch OFF if you prefer to run the process manually.

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3️⃣ Run History

The Run History table shows detailed logs for all automation runs.

To access:

1. Click the Run History button

1. A popup will show the result

Column	Description
Run Time	Date and time when the process was executed.
Type	The process type: Dispatch Orders or Fulfill Orders.
Run Type	Indicates whether the run was scheduled or manual.
Processed Orders	Total number of orders processed in the run.
Status	Success, Partial, Exception or Failure status of the run.
Duration	Total time taken to complete the process.
Failed Orders	Number of orders that failed to process.

Use this history to monitor automation performance and troubleshoot failures.

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4️⃣ Settings

Each process (Fulfill Orders / Dispatch Orders) has its own settings.