> For the complete documentation index, see [llms.txt](https://ezom.gitbook.io/ezom-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ezom.gitbook.io/ezom-docs/new-features/order-automation.md).

# Order Automation

The **Order Automation** lets you configure rules to automatically handle the dispatch and fulfillment of your orders. By setting up automation for warehouse selection, courier assignment, SKU mapping, inventory sync, and fulfillment triggers, the system can process orders from creation to delivery without manual intervention.

### **Problem It Solves**

Handling dispatch and fulfillment manually can cause delays, inconsistencies, and errors, especially when dealing with high order volumes or multiple sales channels. This feature eliminates repetitive manual steps by:

* Automatically routing orders to the correct warehouse and courier.
* Keeping inventory synchronized across systems.
* Prioritizing order dispatch based on your defined rules.
* Triggering fulfillment actions as soon as dispatch criteria are met.

{% hint style="info" %}
Merchants can save significant time, reduce human errors, and speed up order delivery, ensuring a smoother and more reliable fulfillment process for customers
{% endhint %}

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You can access this feature in the top section of the Dashboard page

<figure><img src="/files/SBQdSnmLRl7xBn6LDz8J" alt=""><figcaption></figcaption></figure>

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## Important Note

{% hint style="info" %}
Shipping channels will only appear if there are orders in the store
{% endhint %}

***

## **Getting Started**

1. Create a new order in your Shopify store.
2. Sync order
3. Enable automation in the Dashboard.
4. Monitor results in **Run History**.

For help, contact **<tech@ezom.app>**.

***

## **Overview**

The page is divided into **four main sections**:

1. **Run Now** – Trigger the automation immediately.
2. **Auto (Every 2hrs)** – Enable or disable scheduled automation runs.
3. **Run History** – View logs of past automation runs.
4. **Settings** – Configure automation preferences.

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## Best Practice

* Keep **Auto (Every 2hrs)** enabled to ensure timely processing.
* Regularly check **Run History** to monitor failures and performance.
* Review **Settings** after major changes to order workflows or courier integrations.

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## Related document

[Sync Sku](/ezom-docs/our-features/inventory-management/sync-sku.md)

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## **How it works?**

### **1️⃣ Run Now**

Manually start the **Auto Dispatch Orders** or **Fulfill Orders** process

<figure><img src="/files/0f7gUrTk02ioatWmC4ed" alt=""><figcaption></figcaption></figure>

#### **How to Use:**

1. Select the process you want to run (**Dispatch** or **Fulfill**).
2. Click **Run Now**.
3. The system will process orders immediately without waiting for the scheduled run.

{% hint style="info" %}
Use this when testing settings or handling urgent orders.

It requires user approval before dispatching or fulfilling orders
{% endhint %}

***

### **2️⃣ Auto (Every 2hrs)**

Automate your selected process to run **every two hours** in the background.

<figure><img src="/files/xO1RuuitSniQwFkNzxpb" alt=""><figcaption></figcaption></figure>

**Usage:**

1. Switch the toggle **ON** to enable scheduled runs.
2. The system will automatically execute the process in the background.
3. Switch **OFF** if you prefer to run the process manually.

***

### **3️⃣ Run History**

The **Run History** table shows detailed logs for all automation runs.

To access:

1. Click the **Run History** button

<figure><img src="/files/oofSN38kjNEubc32YMxK" alt=""><figcaption></figcaption></figure>

2. A popup will show the result

<figure><img src="/files/duL66r0P2Dwq9w5VkDiC" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="212.58203125">Column</th><th>Description</th></tr></thead><tbody><tr><td><strong>Run Time</strong></td><td>Date and time when the process was executed.</td></tr><tr><td><strong>Type</strong></td><td>The process type: <em><strong>Dispatch Orders</strong></em> or <em><strong>Fulfill Orders.</strong></em></td></tr><tr><td><strong>Run Type</strong></td><td>Indicates whether the run was scheduled or manual.</td></tr><tr><td><strong>Processed Orders</strong></td><td>Total number of orders processed in the run.</td></tr><tr><td><strong>Status</strong></td><td><em><strong>Success, Partial, Exception</strong></em> or <em><strong>Failure</strong></em> status of the run.</td></tr><tr><td><strong>Duration</strong></td><td>Total time taken to complete the process.</td></tr><tr><td><strong>Failed Orders</strong></td><td>Number of orders that failed to process.</td></tr></tbody></table>

{% hint style="info" %}
Use this history to monitor automation performance and troubleshoot failures.
{% endhint %}

***

### **4️⃣ Settings**

Each process (**Fulfill Orders** / **Dispatch Orders**) has its own settings.